Customer Support Representative

　　Hall, NY (http://maps.google.com/maps?q=4751+County+Rd+5+Hall+NY+USA+14463)

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　　Description

　　Competitive Pay, Close to Home, Easy Application Process -Apply Today

　　Benefits:

　　Competitive Pay & Bonuses

　　Paid Training

　　Paid Time Off

　　Health Benefits

　　Employee Discount

　　401k & More

　　Position Specifics:

　　Department: Parts

　　Reports To: Parts Manager of Aftermarket Manager

　　Supervises: None

　　Purpose:

　　Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

　　Responsibilities:

　　Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions

　　Performs follow-up calls at customer locations on complete goods and major parts and service

　　Addresses customer concerns and resolves problems effectively and satisfactorily

　　Profiles customer’s machines, vehicles, and demographic information

　　Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days, and meetings held outside the dealership

　　Assists the Sales department with after-sales calls to ensure equipment operates to the customer’s satisfaction

　　Provides limited technical support where applicable

　　Responsible for other duties as assigned by manager

　　Requirements

　　Experience, Education, Skills and Knowledge:

　　2+ years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work

　　Excellent customer relationship skills

　　Ability to write and speak effectively to individuals and groups

　　Ability to use standard desktop load applications such as Microsoft Office and internet functions

　　High School Diploma or equivalent experience

　　LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

　　Salary Description

　　$15.00 - $19.00