Customer Support & Pricing Manager

　　Position Description

　　Job Summary

　　The OmniSeal solutions capture team is made of seven teams (Clusters) focusing for each of them on business development on specific markets. Each Cluster has in its team, a position of Market manager to cover the marketing function linked to strategy, business development, new market exploration and commercial initiatives coordination.

　　The value development team is a transversal marketing team, working with all clusters/market and focusing on products. In the team we can find two different types of role:

　　The value development project leader who has the global responsibility of a product line and is acting as a product manager with strong emphasis in developing and re-enforcing competitiveness and value proposition of its product line.

　　The capture support leaders who has responsibility for the customer service and pricing procedures for business development on a site.

　　The candidate we are looking for will have the responsibility of leading the Capture Customer Service teams in our Bristol, RI and Cleveland, OH sites. The incumbents primary task will be to supervise Capture Customer Service team in charge of capture support, meaning primarily the processing and management of new customers opportunities for 2 specific product lines, supporting a global base of a few hundred customers.

　　After a first phase of analysis, they will have to develop a new digitalized approach of quoting and pricing in order to increase our competitiveness but also better capture the value we offer to customers compare to competition. In parallel the candidate will also prepare the integration of new automated pricing tools developed by a group of experts from different sites of our global organization. The candidate will also be part of this group of experts and will contribute to the development of those tools.

　　On top of a good leadership skill, the ideal candidate will possess excellent analytical skills and good understanding of financial reporting organization. The products we are developing, and manufacturing are targeting very technical markets, the candidate will then need to have interest and passion for technical challenges to understand manufacturing processes of our products and economical drivers impacting their cost.

　　As an enthusiastic person he/she must be able to ask the right question to develop their vision and challenge the status quo.

　　Good knowledge and practice of IT tools, such as Excel, Access, or power BI to oversee and analyze large amount of data, would be a tremendous help.

　　To start and lead the mission, the Customer Support & Pricing Managerwill mostly interact with the following peoples:

　　Delivery and service team leader of Bristol and Cleveland sites.

　　Capture support leaders of other sites: To start his mission he will benefit of the experience acquired on some other sites (Kontich) where this transformation has been already engaged. This is why, he/she will also have close relationships with capture support leader of those sites.

　　Product manager in charge of product lines, who will provide input about competition allowing a better understanding of our market position

　　Market managers from the different clusters, who will provide input about market prices level

　　Clusters / Business managers to integrate priorities and goals of clusters in his project

　　A team of up to 3 CSR’s will report to this position.

　　Required Qualifications

　　Bachelor's Degree Required - Technical degree preferred.

　　5+ years Successfully Leading CSR Teams or function required.

　　5+ years Proven track record in customer service function / Sales business development required.

　　5+ years Proven track record in quoting / costing department required.

　　3+ years working in a manufacturing environment preferred.

　　Leadership Skills:

　　Team leader and collaborator. Self-motivated with a sense of urgency to meet commitments & deadlines with limited direct supervision.

　　Customer focused (internal & external) with excellent conflict resolution skill set. Continuous learner and trainer.

　　Communicating and Influencing Skills:

　　Excellent interactive and communication skills essential-both written and verbal.

　　Able to anticipate the customers (internal & external) need and be able to communicate effectively to influence changes of behavior to exceed expectations

　　Problem Solving Skills:

　　Preferred effective use of analytical thought process and creativity to identify and implement solutions to issues that arise while maintaining site goals.

　　Additional Description

　　Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $87,500 to $135,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

　　In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $98,000 to $151,760. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

　　Legal Statement

　　Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

　　Customer Support & Pricing Manager

　　Location: Bristol, Rhode Island

　　Posting Date: 02/08/2024

　　Job Code: USA07751

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