Purpose of the Role:

　　We are looking for a Customer Support that could provide assistance to solve customer's queries. Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors and exercise of judgment within defined procedures, and practices to determine appropriate action. To succeed in this role, you should be organized, self-motivated, and empathetic, with excellent communication and persuasive speaking skills.

　　Responsibilities:

　　Assisting the customers with answering inquiries or using the client's tools

　　Carefully follow instructions and pre-established guidelines to perform assigned tasks.

　　Ensure that all work is processed according to the team's minimum standard.

　　Report any issues or system limitations to the direct supervisor.

　　Requirements:

　　Fluent communication skills in English (both written & spoken)

　　Must have 2-3 years of experience in customer service (B2B or B2C) or call center

　　Excellent analytical and numerical skills

　　Be Part of ATI Journey:

　　Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1100 employees providing services to our clients across the globe.