Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

　　We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

　　About the Role:

　　The Customer Success Technical Architect serves as the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged efficiently to make your customers successful.

　　In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organisations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognised as leaders in this space.

　　This role is based in India and travelling up to 25% of the time to meet with customers.

　　What You Will Do:

　　Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent’s Sales, Product, Services

　　Support and Training teams to drive customer success

　　Developing and presenting periodical customer reviews to Confluent senior management

　　When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering

　　Leverage knowledge of your customers’ environments to assist Support Engineers and Professional Services teams in better serving your customers

　　Leverage knowledge of your customers’ environments and use cases to influence the roadmap of Confluent products

　　Complete analysis and present periodic reviews of operational performance to customer leadership

　　Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

　　Help to educate your accounts on best practices for using Confluent platform

　　When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)

　　What You Will Bring:

　　Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers

　　Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

　　Ability to learn new technology quickly, as well as a strong interest in doing so!

　　Excellent communication skills and an ability to concisely explain tricky issues and complex solutions

　　Experience with Java Virtual Machine (JVM) tuning and troubleshooting

　　Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions

　　Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects

　　Project management experience, as you’ll need to be able to coordinate across various Confluent teams to ensure success for your accounts

　　Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field

　　Ability to thrive in ambiguity in a fast-paced, deadline oriented start-up environment

　　Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

　　Ability to travel up to 25% of the time to meet with your accounts

　　Previous experience helping customers build solutions that use Apache Kafka alongside Hadoop, relational and NoSQL databases, message queues, and related products

　　Prior experience working for a technology start-up

　　Proficiency in Java

　　Come As You Are

　　At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

　　Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.