Are you a technically savvy individual comfortable using new gear & apps? Do you feel comfortable learning new tech and instructing/guiding others in their usage? As our Site Lead, you'll coordinate the day to day operations of the onsite team as they conduct extensive data collection activities.

　　Please note that this is a fully onsite role at 1545 Peachtree St NE, Atlanta, GA 30309 with start date of March 1, 2024.

　　Responsibilities:

　　Responsible for efficient and timely QA of all sessions with 24 hour max turnaround time

　　Capture and document all discrepancies and create agenda for weekly meetings to discuss differences

　　Contribute to the weekly feedback report to moderators by pointing out all fails and reasons why

　　Assist with smart device moderating as needed

　　Oversee data transfer

　　Escalate to the Applause team (Solution Delivery Manager, Test Lead) all failed sessions sorted by criticality and grouped by equipment \ moderator

　　Provide daily data on top failed sessions and reasons why in Google Drive

　　Manage resubmissions

　　Work one-to-one on persistent discrepancies to improve QA function

　　Qualifications:

　　Prior team leadership experience

　　Strong communications skills

　　Customer service experience - IT/hardware/wearables a plus!

　　Can follow detailed technical documentation & instructions

　　Problem solving capabilities

　　Be a quick learner

　　Must be dependable!

　　Preferred:

　　Software QA experience

　　Linux/ADB CLI experience

　　Base Salary:

　　$50,000 to $70,000Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

　　Why us?

　　We work with some of the leading digital companies in the world, helping them to build amazing digital experiences for their customers. The work is exciting, innovative, and entrepreneurial. Our global community and tech platform enables us to provide innovative digital solutions that have a meaningful impact on our clients business.

　　Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this role, but believe you require a reasonable accommodation to do so, please email [email protected]. Please be sure to include the role you are applying for and the nature of the reasonable accommodation you are seeking in your email.