Description

　　Robert Half Lexington has an exciting opportunity for a motivated Customer Success Specialist! Are you a customer service professional with management experience who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Then we have the position for you. This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience to help drive loyalty and increase revenue. This position is a full-time contract to hire opportunity in the Lexington, KY area. You will work fully onsite in the Lexington, KY office Mon-Fri in a typical 40 hour work week. This Customer Success Specialist role is in the IT services industry, prior IT industry experience isn't required but would be a plus! The successful candidate will have 3-5 years prior customer service/client services experience in a manager/supervisor capacity, comfort with using multiple computer systems/software--including MS Excel, MS Word, and cloud based systems. Apply today to be considered!

　　What you get to do every day

　　Promote customer retention, acquisition, and loyalty

　　Design, track, and analyze customer success metrics

　　Provide exceptional customer service in a fast-paced environment

　　Lead training for customer-facing staff to improve customer service and loyalty

　　Solve complicated problems and issues

　　-Perform quarterly client reviews

　　-Upsell client services/contracts/renewals

　　Brainstorm and implement methodologies to improve the customer experience

　　Requirements

　　-Associates Degree or Bachelor's Degree preferred

　　-Excel experience required

　　Prior customer service or call-center experience, preferably in a fast-paced & high-volume environment

　　Experience with being held accountable to KPIs and call-tracking

　　Advanced ability in business writing, including the use of email correspondence

　　Outstanding research, analytical, and interpersonal skills

　　Strong computer skills including knowledge and experience with customer relationship management software (CRM)

　　Qualified candidates in urgent need of employment, may want to consider this role and contact us today!

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　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .