The Customer Success Representative will embody all of the qualities of note for true customer success. This will include an understanding of and support for the philosophy of customer first and service excellence. Customer Success Representatives within the EventLIVE Team will be looked to for their leadership and superior service skills in managing all SME customer types, internal and external including SME colleagues, Strategic Partners and allied organizations, exhibitors, sponsors, attendees, delegates and speakers. This role focuses on our Research & Development (R&D) Team within Events that is dedicated to advancing our digital strategies that enhance our in-person events.  A critical part of the role will include responsibilities for obtaining, uploading, and implementing assets for our virtual events and related tests. This role will be tasked with collecting all deliverables from speakers, sponsors, exhibitors, and media partners, then uploading and organizing deliverables into various platforms and content management systems. The Customer Success Representative must be extremely organized and have the ability to work on multiple projects at once, while collaborating with various internal and external customers.

　　MAJOR FUNCTIONS:

　　Deliver superior customer service in all aspects of the EventLIVE journey and our related tests.

　　Work to understand customer goals and objectives for their event participation and ensure their objectives are being met.

　　Shares best practices for virtual events with customers, utilizing best knowledge and assets produced by EventLIVE team, and help customers to overcome participation obstacles they may encounter.

　　Act as liaison with sales team to relay issues, feedback and opportunities with customers.

　　Train customers on virtual events platform and best practices in using platform.

　　Provide customer feedback to event leadership, including suggestions and requests to enhance customer satisfaction and ways to improve future events.

　　Manage uploads and organization of virtual event components, including educational, participant, exhibitor, sponsor, and partner materials including written content, graphics, submission forms, and video files.

　　Collaborate with SME Business Units including SME Events to ensure proper messaging and collateral is implemented within virtual tests.

　　Work with the Creative Department to ensure correct branding of SME assets.

　　Review customer utilization and provide customers with recommendations for improved user experiences.

　　Other duties as