Remote Opportunity for a Nurse with experience with telephonic triage.

　　Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center , located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking an experienced Telephonic Triage Nurse to join our Primary Care team !

　　The Contact Call Center Triage Nurse , triages patients telephonically to facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts.

　　The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination.

　　Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles,

　　Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.

　　Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.

　　Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.

　　​ Experience:

　　MA RN Licenses

　　5 years nursing experience with 1-year telephonic triage required.

　　Exceptional communication and computer skills

　　Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.

　　Schedule & Location

　　Ability to work remote after successful onsite training.

　　Monday - Friday- Days 8:30-5

　　Remote Opportunity- after successful onsite training

　　Advantages of Working with Baystate Health

　　Established career ladders with guaranteed compensation increases.

　　Excellent Benefits, Compensation and generous PTO

　　Nursing forgivable loan program

　　First time home buyers’ program

　　High-quality, low-cost medical, dental and vision Insurance

　　Competitive 403b retirement match

　　Wellbeing programs that include but are not limited to mental, physical and financial health.

　　We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

　　Our compensation philosophy

　　We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

　　You Belong At Baystate

　　At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

　　DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

　　Education:

　　Associates of Science: Nursing (Required), Bachelor of Nursing Degree

　　Certifications:

　　Registered Nurse - State of Massachusetts

　　Equal Employment Opportunity Employer

　　Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

　　Ab out Baystate Health

　　Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

　　Baystate Medical Center in Springfield

　　Baystate Children’s Hospital (located at Baystate Medical Center)

　　Baystate Franklin Medical Center in Greenfield

　　Baystate Wing Hospital in Palmer

　　Baystate Noble Hospital in Westfield