Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　The Role

　　We are seeking an experienced Field Operations Leader to join our team based in the Europe Region reporting to Senior Vice President, Global Field Operations & Strategy. The Europe Operations Leader is accountable for the overall direction and operations of our sales and customer delight organization. Creating a culture of customer obsession, high performance and high-quality throughput. This position requires an experienced business leader who has a track record in building effective teams, has demonstrated successful collaboration, and possesses a unique blend of process and strategic capability.

　　What You'll Do

　　Will act as a thoughtful unbiased partner to the European senior leadership team to ensure the right strategy focus and operational discipline is applied regionally. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are able to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. S/he will have a combination of intelligence, experience, confidence, humility, and a strong work ethic.

　　Design and implement standards of accountability for the organization that can be used to focus, guide and set high standards of performance for others in order to achieve business results.Implement policies, target performance metrics, capacity models, and resource allocations for the Sales, Success, and Services teams.Co-Direct the Global Deal Acceleration and Renewals Desk, and act as a key stakeholder in setting internal application (e.g. Salesforce) requirements.Work alongside regional leaders to manage global forecasts and ensure delivery of the company's plan for revenue and retention.Developing people, processes, and systems to enable Sprinklr to scale to an excess of $1B USD.Partner with the APJ executive team to develop and support the delivery of annual operating plans.Develop robust metrics that communicate the performance of the group across multiple dimensions to different stakeholders.Identify, recruit, incent and retain best-in-class talent to ensure future succession planning.

　　Who You Are & What Makes You Qualified?

　　Solid critical thinking with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment.Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.Operates with a philosophical commitment to consistently exceed the customer's expectations.Solutions-oriented and driven leader with ability to convey a clear vision with a demonstrated track record of executing against results.Lead and reinforce company values and culture in day-to-day behaviors, management style, and expectations.Strategic leader with solid business acumen and effective operational focus, particularly in fast-paced environments.Willingness to roll up sleeves and undertake projects that accelerate growth and create value for Sprinklr.Ideally has held the role of Vice President in business operations with a minimum of 10 years of experience (i.e. sales, customer success, services), with a preference for high-growth tech startups.Significant leadership experience with a successful track record at a public enterprise SaaS company in excess of $750M USD is a requirement for this role.A Bachelor's degree is required, and an MBA strongly preferred.

　　Leadership Attributes:

　　Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.Solid critical thinking with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and gain alignment.Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.Solutions-oriented and driven leader with ability to convey a clear vision with a demonstrated track record of executing against results.Lead and reinforce company values and culture in day-to-day behaviors, management style, and expectations.Strategic leader with solid business acumen and effective operational focus, particularly in a fast-paced environment.Willingness to roll up sleeves and undertake projects that accelerate growth and create value for Sprinklr.

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.