Do you want to join us in helping to fightthe world’s most threatening diseases and enabling access to care for morepeople around the world?

　　At Siemens Healthineers, we pioneerbreakthroughs in healthcare. Foreveryone. Everywhere.

　　Our global team : We are a team of 66,000 highly dedicated employees acrossmore than 70 countries passionately pushing the boundaries of what’s possiblein healthcare to help improve people’s lives around the world. As a leader inthe industry, we aspire to create better outcomes and experiences for patientsno matter where they live or what health issues they are facing. Our portfolio,spanning from in-vitro and in-vivo diagnostics to image-guided therapy andinnovative cancer care, is crucial for clinical decision-making and treatmentpathways.

　　Our culture : We are part of an incredible community of scientists,clinicians, developers, researchers, professionals, and skilled specialistspushing the boundaries of what’s possible, to improve people’s lives around theworld. We embrace a culture ofinclusivity in which the power and potential of every individual can beunleashed. We spark ideas that lead to positive impact and continued success.Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

　　We offer you a flexible and dynamicenvironment with opportunities to go beyond your comfort zone to growpersonally and professionally.

　　Sound interesting? Then come and join ourglobal team as a Customer Success Manager.

　　· Service Area – Baltimore, MD & WashingtonD.C. Area

　　This is a role well suitedto an ambitious professional, looking for the next step in their career. As a Customer Success Manager, you will be responsible for the following :

　　Customer Success Manager Role Overview & Responsibilities:

　　This is an on-site position requiring a physical presence at the maincustomer site as well as regular visits to satellite campuses (hospitals andimaging centers)

　　Establishes and maintains close working relationships with the customer,local Regional Service Manager (RSM), Key Account Manager (KAM)/Key AccountExecutive (KAE) (Sales teams), Customer Service Engineers (CSEs), and othersupport resources

　　Understands the organizational structure of customer’s business, alongwith that of the Siemens service and sales support teams

　　Is the “Voice of the Customer”

　　Acts as the main point of contact for all customer communication andinteraction with internal sales, support, and service organizations

　　Supports all aspects of service delivery and daily operations

　　General Responsibilities:

　　Business Management: Works with Local Regional Service Manager (RSM) toplan and manage the service business as contracted through Siemens

　　Customer Satisfaction: Works with local RSM(s) to help ensure customersreceive optimum levels of service and maintain high levels of customersatisfaction with Siemens

　　Administrative/Other Tasks: Performs administrative and other tasksrequired of the position that support Siemens, service, and the customer

　　Meet all Key Performance Indicators (KPI’s) of the business for theassigned responsibilities

　　Monitor training for personnel resources and provide feedback to RSM(s)to ensure only trained personnel are servicing equipment

　　Tasks and Support Activities of the CSM (Service Support)

　　Daily Operational Activities & Responsibilities:

　　Immediate availability to oversee all operational activities (acts ason-site RSM)

　　Regular physical visits to all main sites as contractually obligated andrequired by the customer

　　Receives system status alerts and provides regular communications to keycustomer contacts on all service activity, with a specific focus on EC1 (downsystem) and EC2 (restricted operation) calls

　　Actively uses information in the Customer Distress Index (CDI) dashboardto identify specific Functional Locations (FLs) which are causing customerdistress.Partners closely with theRegions RSM team, while keeping KAE/KAM (Sales partners) updated

　　Analyzes and interprets Accounts Receivable (AR) status and providesguidance and recommendations to internal partners

　　Communicates information between customer and Siemens stakeholders(Sales & Service)

　　Maintains customer contact lists by department and campus to ensurecritical stakeholders are identified and receive proper communication fromSiemens

　　Engages in technical escalation management by supporting the processwith the RSM, CSE, Customer Service Material Logistics (CSML) (parts) andtechnical support resources. Communication to the customer is an essential partof this activity. In addition, provides the sales team with regular updates

　　Analyzes Preventive Maintenance (PM) and Update Instruction (UI)activity for all FLs at the assigned customer sites and communicates directlywith Customer Call Center (CCC) and CSE resources to deliver 100% compliance

　　Acts as liaison between Siemens service team and customer in-houseservice (Biomed/Clinical Engineering) where applicable

　　Conducts billing validation, oversees the Purchase Order (PO) process(to include creation and approval request for vendor services) and performs anyother service-based administrative activity

　　Manages escalations between internal and external service providers

　　Weekly Operational Activities and Responsibilities:

　　Reviews PM and UI schedule and completion activity with the CCC and localresources

　　Inventory control by identifying and verifying equipment (FL) locations

　　Supports Project Management activities and Installation activities(through participation in regular conference calls)

　　Conducts physical visits to all main sites

　　Works with Lifecycle Analyst (LCA) to help qualify inventory and billing

　　Audits invoices and works with AR credit and collection for bothcontract and Time and Material (T&M) billing.Collaborates with RSM(s) and KAM/KAE

　　Track/manage any onsite inventory (repair parts classified as depotlevel storage)

　　Supports local service team through interaction and engagement withsupport vendors (i.e., KKT, Messer, etc.)

　　Monthly/Quarterly Operational Activities andResponsibilities:

　　Schedules face-to-face meetings with appropriate customerrepresentatives

　　Collaborates with RSM(s) and KAM/KAE to collect data and provideinsightful Quarterly Business Review (QBR) documentation, helping customersunderstand their operations

　　Schedules and conducts Quarterly Business Review (QBR)

　　Identifies End of Service (EOS) systems and communicates with sales teamand customer to avoid customer dissatisfaction

　　Tracks and reports Clinical Education and Technical Training balances

　　Participates in local service/CSE quarterly meetings

　　RequiredKnowledge/Skills, Education, and Experience

　　BS/BA in a medical field, engineering/technology or businessadministration with healthcare background preferred

　　Minimum of 3 years professional experience with a background insupporting imaging technology maintenance operations excellence

　　Acts as advisor to customer management and business partners on assetmanagement matters

　　Excellent communication skills – verbal, written, presentation

　　Must be results-driven, action oriented and passionate about making apositive customer impact while balancing business needs

　　At Siemens Healthineers, we valuethose who dedicate their energy and passion to a greater cause. Our people makeus unique as an employer in the med-tech industry. What unites and motivatesour global team is the inspiration of our common purpose: To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services. We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

　　If you wish to find out more about SiemensHealthineers before applying, please visit: https://usa.healthcare.siemens.com/about .

　　As an equal-opportunity employer, we arehappy to consider applications from individuals with disabilities.

　　Equal Employment Opportunity Statement

　　Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

　　EEO is the Law

　　Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

　　Pay Transparency Non-Discrimination Provision

　　Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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　　California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .