At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

　　We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

　　Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

　　WHAT YOU WILL DO

　　Act as the global point of contact for the customer

　　Partner on Account Plans and Sales Plans

　　Lead global contract renewals and new MSAs and GSAs

　　Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration

　　Identify and support new opportunities within assigned accounts for upselling and cross-selling. Communicate Iron Mountain policy/price changes; ensure global alignment.

　　Partner with customer service, operations and the internal sales team to ensure a positive customer experience.

　　Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts; and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base

　　Leverage available analytical data such as CRM, SFDC and social media sites; and demonstrate a keen understanding of economic, financial, market,and industry trends in order to drive profitable growth

　　Prioritize and implement initiatives based on broader strategies. Demonstrate understanding of key industry trends and conditions. Build customer relationships, run recurring customer meetings, and maintain issue logs

　　Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Understand and influence a wide range of customer stakeholders

　　Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Have a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Understand and influence a wide range of customer stakeholders

　　Typically, serve more customers or more complex accounts than Customer Success Executives. Provide peer support and guidance to the team by sharing experience and best known methods

　　Oversee global coordination across IRM functions; drive escalations.

　　Understand a potential customer’s context through effective questioning and listening.

　　Coordinate/Lead Business Reviews.

　　Manage service incidents and events (loss, damages, force majeure, etc)

　　Educate customers on new IM solutions and services.

　　Drive true value for customers: Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.

　　WHAT YOU WILL BRING

　　4-6 years successful B2B sales experience

　　Written and spoken communication in German and English

　　Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.

　　Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities

　　Must exhibit excellent written, oral and presentation skills through power messaging

　　Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues

　　Ability to develop, maintain and present to senior level management within their customer base

　　Negotiation skills, Effective questioning techniques, Account / relationship management experience

　　Proficient with oral and written communication

　　Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.

　　Driving license would be an advantage

　　WHAT’S IN IT FOR YOU?

　　Be part of an ever evolving global organization focused on transformation

　　Competitive salary and benefits including car allowance

　　Remote/Hybrid working model

　　Have a support system where you have a safe place to voice your opinion and share feedback

　　Open space to be creative, strategize, brainstorm, and plan for the future success of IRM

　　Global connectivity to learn from 27,000+ teammates across 63 countries

　　Be part of a winning team who embrace diversity, inclusion, and our differences

　　Category: Sales

　　Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

　　Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

　　If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

　　Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

　　To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

　　Requisition: J0069051