Job Description

　　Build customer relationships that deliver real value. Are you an expert Customer Success Manager with extensive experience in SaaS solutions? Your business insights and smooth communication can help us power customer innovation.

　　Oracle is a technology leader changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We work with customers to understand their business goals and match their needs to Oracle solutions. We seek a Customer Success Manager to develop client relationships, drive customer success, and grow our support revenue.

　　What you will do

　　Help customers improve client retention and success by offering timely resolution of issues and working as a trusted advisor to your clients. In this role, you will work with our customers to improve the value of their investment in Oracle’s SaaS portfolio.

　　Work with customers and the account team to define and detail the customer’s business objectives and definition of success (ROI). Bring together baseline metrics and demonstrate success with the Oracle Fusion offering.

　　Educate customers on the Oracle ERP/EPM/SCM/CX and HCM SaaS strategy & value propositions as well as new product features and functions to audiences ranging from Senior Leaders to technical partners

　　Position Oracle’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client

　　Build C-level relationships with customer executives and help them craft change management programs to expedite users' Cloud adoption

　　Be the customer strategic guide to share industry trends, standard processes, driven insights, and product roadmap, Participate in Quarterly business reviews with customers' senior leaders & key business partners

　　What we will offer you

　　A competitive salary with exciting benefits

　　Flexible and remote working

　　Learning and development opportunities to advance your career

　　An Employee Assistance Program to support your mental health

　　Employee resource groups that nurture our diverse communities

　　Core benefits such as medical, life insurance, and access to retirement planning

　　An inclusive culture that celebrates what makes you unique

　　At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to build the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re encouraged to go beyond what’s been done before.

　　https://www.oracle.com/corporate/careers/diversity-inclusion/

　　Responsibilities

　　Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer