Home
/
Comprehensive
/
Customer Specialist
Customer Specialist-August 2024
Mobile
Aug 30, 2025
ABOUT CARMAX
CarMax makes the process of buying and researching quality used cars simple, enjoyable, and stress-free—with a focus on honesty, integrity, and customer satisfaction.
10,000+ employees
Consumer Goods & Services, Technology
VIEW COMPANY PROFILE >>
About Customer Specialist

  7193 - Mobile - 965 E I-65 Service Road S, Mobile, Alabama, 36606

  CarMax, the way your career should be!

  About this job

  As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

  What you will do – Essential Responsibilities

  Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

  Purpose of the role

  This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

  Qualifications and Requirements

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Demonstrate exceptional communication skills

  Display confidence in self, the product and CarMax

  Ability to build and maintain strong relationships

  Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  Balance the needs of the Customer and the business when making decisions

  Seek to fully understand and meet Customer needs

  Create win-win solutions to Customer issues

  Get work done well, on time and follow the right process

  Drive work processes and pay close attention to detail

  Perform multiple duties in a high energy, fast-paced working environment

  Read, interpret and transcribe data in order to maintain accurate records

  Lift objects that weigh as much as 25 lbs.

  Education and/or Experience

  High School Diploma, or equivalent

  Sales and customer service experience, in an area such as retail, preferred

  Valid Driver’s License

  Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

  About CarMax

  CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

  Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

  CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

  Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Flex Merchandiser
Flex Merchandiser Date Posted: 01/02/2024 Apply Employee Type:Part Time Location:Montezuma, IN Pay Rate:10 Date Posted: 01/02/2024 Job ID: 120647 Job Description Retail Merchandisers Needed! Earn $10
Prepared Foods Department Supervisor (Culinary, Deli) - Full Time
Job DescriptionAssists with the scheduling and supervision of Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling Prepared Foods, coffee, and juice d
Unarmed Security Officer, Tremont, PA -$16.90 3Rd & 2Nd SHIFTSAvailable
Job Description ARE YOU EARNING PAID VACATION? We offer 2 weeks a year after each 6 months of employment! WE CARE ABOUT YOU AT METRO ONE LOSS PREVENTION GROUP Join our Team! We offer: Paid Vacation W
Vice President Finance, Enterprise Operations
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and compan
Operational Performance Director
Operational Performance Director 110115 This role will be responsible for building and maintaining key financial Staffing models and ensures they are aligned with the organizations financials plans a
Physician Associate - Outpatient Surgery - MSH - Full Time
Responsible for patient care with supervising physician, and in collaboration with associated medical teams and staffing. Performs a broad spectrum of care regarding critical thinking, diagnosis, ord
Applications Developer 2
Applications Developer 2 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4353002) Apply  Applications Developer 2 Salary $64,959.00 - $98,661.00 Annually Location Dauphin County
CT Technologist Day Shift
Primary City/State: Glendale, Arizona Department Name: CT Scanning-Hosp Work Shift: Night Job Category: Clinical Care Sign-on bonus available! A rewarding career that fits your life. Those who have j
Deli Host
Req ID: 430141 Address: 7495 Smith Road Beaumont, TX, 77705 Welcome to Love’s! * * Where People are the Heart of Our Success * * Deli Host    As a Deli Host, we want you to go beyond the day-to-day w
Retail Sales Associate Team Sports
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved