Description

　　As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible

　　for helping guide AWS customers along their multi-year journey to the cloud. In this

　　new, highly visible, role you will be ensuring that all AWS teams are working together

　　effectively and efficiently to deliver outcomes for the customer.

　　You will be a critical partner to our customers, leveraging your experience with large

　　scale cloud transformations and helping shepherd them through their stages of AWS

　　adoption. Guiding the customer through the operational, educational and governance

　　aspects of a successful AWS cloud journey.

　　You will interface with customer and AWS leadership, driving collaboration between the

　　other core account groups (Sales, Support, Solutions Architecture and Professional

　　Services), product/engineering teams, and customer teams, planning and supporting

　　major workload migrations. You will translate strategic initiatives in the account plan

　　into executable actions, working backwards from our customers key milestones. You will

　　manage cadence by leading the reporting and tracking functions along the way. The

　　execution of education plans, roadmap to business outcome alignments, Executive

　　Briefing Sessions, and go-live events and transitions are a few items owned by the CSM

　　that are critical to the success of our customer’s cloud journey.

　　You are encouraged to think big, invent and take ownership on customer challenges.

　　You will not only bring the best of AWS/ Amazon to our customers, you will proactively

　　help solve the customer’s challenges through new ideas, tools and mechanisms.

　　Successful candidates will have a strong technical background, be detail driven, have

　　excellent problem-solving abilities, and be exemplary communicators both at the

　　executive and project team level. You will be a peer leader, have the ability to gain

　　stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience

　　and operational excellence will influence the team’s decisions, provide insight, and help

　　drive secure and robust solutions.

　　You will evangelize AWS services and influence customers for adopting them. You

　　should be passionate about delivering a great customer experience by deploying AWS

　　solutions and driving innovation, and also be obsessed with contributing to the day-to-

　　day management of the customers successful migration to AWS

　　We are open to hiring candidates to work out of one of the following locations:

　　East Palo Alto, CA, USA | Irvine, CA, USA | Pasadena, CA, USA | San Diego, CA, USA | San Francisco, CA, USA | Santa Monica, CA, USA | Sunnyvale, CA, USA

　　Basic Qualifications

　　Bachelors degree in Computer Science, Engineering, Math, Operations Research,

　　or a related field or 5+ years of large-scale IT deployment or program

　　experience.

　　3+ years of experience with enterprise scale infrastructure or development-

　　based cloud programs/projects in a related industry

　　5+ years’ experience in enterprise IT, either as a vendor, consultant or have prior

　　experience working with or managing technical programs

　　Ability to travel 25% to 30% as needed

　　Preferred Qualifications

　　Direct experience implementing AWS services

　　Thorough understanding of software development/engineering lifecycle from

　　conception to delivery and/or IT life cycle.

　　Superior written and verbal communication skills

　　Self-motivated problem solver; able to thrive in a fast-paced and customer-

　　focused environment

　　Demonstrated ability to maintain composure in stressful situations, responds to

　　customer needs quickly and effectively, adapts to change

　　Highly analytical, technically proficient, and able to learn new tools and software

　　quickly

　　Strong listening skills; demonstrated ability to ask effective questions

　　AWS or other cloud certifications

　　PMP and/or SCRUM/Agile, SAFe certified

　　Strong organizational and troubleshooting skills with precise attention to detail

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.