Requistion ID : 75994

　　Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

　　Customer Services Coordinator - FTC 12 months

　　In this role you will provide excellent service to Dentsply Sirona UK Customers ensuring all queries and questions are resolved, order entry and credit processing are maintained. You will continuously look for new ways of improving the current efficiency of service and processing methods. Full training will be given.

　　Main key responsibilities

　　Process all customer returns and exchange requests in an efficient and timely manner meeting the KPI’s

　　Process all product complaints in an efficient and timely manner meeting the KPI’s

　　Process the ‘Smart Arch’ process. Sending a special case of stock required for surgery and arranging the return.

　　Unpack and check all returns

　　Log all returns and exchanges

　　Liaise with customers and account managers for all return and exchange queries and the Smart Arch case.

　　Liase with customers, account managers and QARA for product complaints queries

　　Investigate thoroughly into all returns and exchange requests adhering to our terms and conditions.

　　Issue credit paperwork and ensure have obtained the correct signatures before a credit raised

　　Package and return ‘fit stock’ to warehouse.

　　Ensure ‘unfit stock’ sent to correct areas e.g. Marketing

　　Check inter-company credit notes from warehouse match to our records

　　Investigate rejected inter-company stock from warehouse deemed unfit stock

　　Produce reports for required return information

　　Provide supporting documents for audits

　　Support Customer Service team where necessary

　　Ad-hoc duties when requested by Manager

　　Requirements

　　Professional with proven ability to build appropriate relationships with external key customers

　　Demonstrated problem solving and decision-making abilities

　　Able to work well within a team and calm under pressure

　　Results orientated and Adaptable/willing to take on new tasks

　　Able to prioritise workload and work to deadlines

　　Displays initiative and enthusiasm for their role and company

　　Along with this exciting role comes a very competitive salary and an extensive benefits package :

　　Pension

　　Private Medical Insurance

　　Dental Cover

　　Medical Cash Plan

　　Group Income Protection

　　Life Assurance

　　25 days holidays + your birthday

　　Employee Assistance Program

　　Great offers on several consumer scheme

　　Because we care about our employees, we have a very friendly and dynamic office environment with an active social committee; tea/coffee and fresh fruits every Tuesdays!

　　Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

　　If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] ([email protected]) . Please be sure to include “Accommodation Request” in the subject.