JOB TITLE: Customer Service TellerJob Classification: Non-ExemptDepartment: RetailReports to: Community Bank ManagerEducation Requirements: High School Diploma or GEDExperience or Skill requirements:Comfortable and confident in a sales and service environmentMust be able to be a part of a team and work closely with fellow Customer Service Tellers and Customer Service RepresentativesMust have and exhibit a professional manner and exhibit good interpersonal skillsMust have computer knowledge, good typing skills, math skills, attention to detail, and be a good listenerDuties:Primary role is to provide superior customer service experience during the client interactionEnsure all clients are greeted immediately upon entering the branch officePerforms lobby management effectively to ensure the needs of clients are identified and fulfilledPerform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referralsWill need to be able to assist clients in many aspects of their accounts directly and indirectly through referrals including account inquiries, account maintenance, account resolution, online and mobile products and services, and debit cardsAdheres to all policy and procedures of the companyFollows operational procedures including protecting customers, bank assets and bank securityAccurately completes information on systems and forms to mitigate exposure while ensuring service delivery and qualityMay serve as a specialty teller as assigned; vault/back up vault, ATM, Coin, etc.Will make our promise of Service Beyond Expectations Begins with Me real and believable by following our defined principlesOpportunity exists for cross-training of a Customer Service Representative Position.Other duties as assigned.Relationships:Will work closely with and report to the Community Bank ManagerExpected to work closely with branch staff, HQ employees and others at SummitThe employee will be expected to work with all employees to maintain the safety and security of the branchA Customer Service Teller is an important part of our Summit Team and will embrace each employees expertise and contributions. They will be expected to inspire collaboration among co-workers and clients, assist others and be aware of what needs to be done and take action to improve the quality of service to our clients.

　　Summit provides equal employment opportunities in all aspects of employment. All employment decisions are made without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.