Customer Service Tech I - ( 23003314 )

　　Description

　　About the Role:

　　Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

　　What You’ll Do:

　　Install and repair residential and business communications services including telephone, internet, and video.

　　Train and work with tools and test equipment to provide service of multiple different technologies and network designs.

　　recommend products and services that resolve their communications needs.

　　Work in both buried and aerial plant requiring pole climbing and ladder skills.

　　Safely operate and maintain clean and organized company service vehicle.

　　Work in both inside and outside environments.

　　Complete necessary safety training and follow safety standards and regulations.

　　You will report to the Manager of Local Operations.

　　Do You Have?

　　Basic technology and math skills

　　Valid driver’s license and safe driving record

　　Ability to distinguish colors in use of color-coded cable.

　　Ability to use equipment with maximum load capacity of 275lbs.

　　Ability to lift up to 50lbs, capable of working aloft.

　　Ability to successfully complete required safety training.

　　Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

　　Ability to respond to after hour callouts.

　　High School Degree or GED equivalent

　　Even Better:

　　Customer service or sale experience.

　　Certifications or training directly related to the position.

　　Two-year technical degree in computers or electronics, or the equivalent in work experience.

　　Our Benefits:

　　Medical, Dental, Vision Insurance Plans

　　Identify Theft, Legal, Auto & Home and Pet Insurance

　　401K Plan

　　Health & Flexible Savings Account

　　Life and AD&D, Spousal Life, Child Life Insurance Plans

　　Educational Assistance Plan

　　https://windstreambenefits.com/

　　Windstream CIB Statement:

　　Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

　　Our Employee Resource Groups:

　　WinVets – Veteran Employee Resource Group

　　WOW – Women Employee Resource Group

　　WINPRIDE – LGBTQ Employee Resource Group

　　WBPN – Black Professional Resource Group

　　WARG – Ability Resource Group

　　LaFamilia –Hispanic Resource Group

　　About US:

　　Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

　　IND123

　　Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

　　Qualifications

　　Minimum Requirements:

　　Education: High School Diploma or equivalent

　　Certification/License: Must maintain a valid driver’s license and a safe driving record

　　Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

　　This is a safety sensitive position.

　　Primary Location : US-Missouri-Gallatin

　　Other Locations : US-Missouri-Milan

　　Work Locations :

　　Gallatin MO 106 E Grand St

　　106 E Grand St

　　Gallatin 64640

　　Job Category : Field Operations

　　EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

　　Req ID: 23003314

　　Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.