Description

　　The Customer Service Support Associate - Offsite is responsible for the timely processing of internal rejects and suspends. This individual is also responsible for maintaining Tandem files.

　　PRINCIPAL RESPONSIBILITIES AND DUTIES:

　　Researches payment history to determine action necessary to resolve exception bills according to client procedures and Cass standards.

　　Completes site file updates in the Tandem system according to procedures.

　　Contacts utility vendors when appropriate to obtain needed information and negotiates acceptable payment arrangements.

　　Acquires, investigates, and processes operations related inquiries from internal departments and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.

　　Communicates and works in a professional manner with all Cass staff and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.

　　Documents errors in a timely and accurate manner.

　　Prepares or reviews all required departmental reports and maintains accurate production time sheets.

　　Attends periodic in-house meetings and training sessions.

　　Performs other duties as assigned by management.

　　Training is onsite Monday-Friday from 9:00am-2:00pm for approximately 90 days.

　　SKILLS/ABILITITES & MINIMUM REQUIREMENTS:

　　Well developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.

　　Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.

　　Proficient in the Microsoft Office suite.

　　Excellent analytical, attention to detail, and problem-solving skills.

　　High school diploma or equivalent required.

　　6 months telephone and billing experience in a general business environment.

　　APPLICATION PROCESS:

　　You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

　　ABOUT OUR COMPANY:

　　Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)