Customer Service & Supply Specialist

　　Date: Jan 24, 2024

　　Location:

　　Helsingborg, Sweden, 25224

　　Company: Teva Pharmaceuticals

　　Job Id: 53710

　　Who we are

　　Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

　　The opportunity

　　Do you wish to have a job where you can put all in for better health? Looking for a feeling of being able to contribute every day? Would you be inspired by being part of one of the largest pharmaceutical supply chains in the world? If you are looking for an exciting career opportunity in supply chain, this could be just the place for you.

　　We are now looking for a forward thinking, structured and committed Supply and Customer Service Specialist to join our team in Helsingborg. You would belong to a team of five highly motivated and experienced supply chain professionals collaborating closely with commercial teams and other local functions like quality, regulatory affairs and portfolio management. You would have an opportunity to build-up international relationships with our supply chain colleagues and manufacturing sites across Europe. You would also be involved closely in managing availability and distribution of pharmaceuticals in Sweden.

　　This role is a combination of supply management and customer service responsibilities.

　　As Supply Specialist you would be independently responsible for ensuring correct supply and inventory levels for own agreed product portfolio for Swedish market. This would require systematic monitoring of sales forecasts, inventory levels and production and delivery plans as well as timely communication with own defined planners and sites. Maintaining excellent service levels on product supply and optimizing inventory levels are primary targets in this role. Also close monitoring of forecast accuracy is required.

　　In Customer Service Specialist role you would be an important co-worker for current Senior Customer Service Specialist. Initially you would be supporting in important routines ensuring proper flow of incoming deliveries, invoicing, inventory management including reconciliation and different local and central reporting tasks. You would also be closely involved in collaboration with our local wholesaler and ensuring excellent service to key customers.

　　Success in this role requires systematic and analytic way of working, ability to identify clear priorities and act on those in good pace - as well as good communication skills and willingness to build relationships across teams and country boarders.

　　How you’ll spend your day

　　Through contact with central planning hubs and inhouse suppliers, ensure supply at correct time and correct quantity. Apply the correct sense of urgency according to product/SKU classification.

　　Participate in Control Tower meetings and update Stock & Supply with relevant and necessary information for stakeholders.

　　Ensure that forecast, safety stock and other planning parameters are correct for items belonging to relevant suppliers planned through Sofia and Ulm hubs and inhouse suppliers.

　　Monitor and secure switches for relevant suppliers planned through Sofia and Ulm hubs and inhouse suppliers.

　　Preadvise all incoming deliveries relevant suppliers planned through Sofia and Ulm hubs and inhouse suppliers.

　　Responsible for the contact with Tamro (logistics provider) in matters related to import and export licenses.

　　Ensuring that import licenses are applied for by Tamro, and to ensure that the import licenses (or export licenses if applicable) are valid during the time of transport.

　　Responsible for coordinating information flow related to import and export licenses, between Supply Chain, manufacturing sites, local stakeholders and Tamro.

　　Measure, analyze and follow up Supply Chain related KPIs

　　Tasks and responsibilities of this position are part of the GDP and require regular training in relevant areas of the GDP-regulation.

　　Important stakeholders

　　Planners within EMSO

　　Teva inhouse suppliers

　　SE Commercial Team

　　Switch manager SE

　　SE Quality team

　　SE Accounting TEAM

　　Member of the Swedish and Nordic Supply Chain teams

　　Tamro logistics provider

　　Your experience and qualifications

　　University degree related to Logistics/Supply Chain

　　Work experience within Supply Chain and preferably within the Pharma Industry

　　Very good skills in Excel

　　Preferaely experience working with SAP Enterprise

　　A good understandning of Pharma related Supply Chain

　　A high level of spoken and written English and Swedish

　　Reports To

　　Associate Director Supply Chain and Customer Service - Finland and Sweden

　　Already Working @TEVA?

　　If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)

　　The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

　　Pre employment screening

　　Teva will carry out appropriate verification and legally permitted vetting prior to the confirmation of any offer of employment. More information on this verification and vetting will be provided if you reach this stage of the application process.

　　Teva’s Equal Employment Opportunity Commitment

　　Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

　　EOE including disability/veteran