Обязанности:

　　Lead customer service team for Caucasus countriesCreate a positive working environment and effective organization of tasks within the team, built in accordance with legislative, local acts and Company policies and proceduresMonitor the work of subordinates, their compliance with all policies, procedures and agreements with clientsWork on processing orders, preparing sales/returns documents and interacting with customers Ensure and monitor processing of orders and distribution of products in accordance with the working conditions agreed with clients, priorities, policies and procedures of the company, processing of documents for sales and returnsEnsure the formation of all necessary accompanying documents for shipments and execution of primary accounting documentation in accordance with the Company's Accounting Policy, regulatory documents of Georgia and Azerbaijan and the specifics of the contractual relationship between the Company and the clientLead the procedure for handling claims with Clients (collecting documents from Clients in accordance with established rules, submitting them for management's consideration, preparing Protocols, obtaining management's decision and informing the Client)Ensure provision of reports on shipments, balances and Service LevelТребования:

　　Higher education2+ years of experience preferably in FMCG field in customer service and logistics, planning or client management directionTeam leadership experienceMS Office proficiency, especially in Excel; knowledge of 1C will be an advantageFluency in Georgian and English languagesStrong analytical skillsExcellent communication and presentation skillsStrong ethics and self-confidenceAgility and result-orientation