Customer Service Specialist

　　Location IN, Fort Wayne

　　Division/Department Specialized Solutions

　　# of openings 2

　　CRST The Transportation Solution, Inc.isDelivering PromisesandDriving Successto ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

　　Customer Service Specialist

　　CRST The Transportation Solutions, Inc. is looking for moreCustomer Service Specialiststo join our growing organization in Fort Wayne, IN.

　　Hours:Monday - Friday 9:00 am - 6:00 pm

　　Pay Starting at $15.50/hr

　　Job Summary: CRST Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

　　The Customer Service Specialist is responsible for serving as a point of contact via our 800 number and electronic mailbox for the Agents, Logistic Centers, and Customers.

　　What you will gain:Our internal practices support the development of career paths, and highly value promoting from within the organization. With a variety of divisions and locations all over the United States, the potential for growth is limitless. We also offer a competitive compensation package, including paid training, paid time off, and a full benefits package. This includes medical, vision, dental, and life insurance which all begin after your first 60 days of employment.

　　Responsibilities:

　　Trace shipments for the booking agents and customers.

　　Investigate and resolve service issues as they occur by working with planners, drivers, and logistics centers.

　　Register free-astrays when needed.

　　Register shipments for non-online agents.

　　Provide system updates/maintenance when needed.

　　Respond to general inquiries, i.e., missing pieces and claims.

　　Provide dates for truckload shipments as well as specialty fleets.

　　Add and approve valuation with defined limits.

　　Document all actions on the V601 system

　　Requirements:

　　Previous customer service experience required

　　A High School Diploma or GED is required and a degree in a related field preferred

　　Must be 18 years or older

　　Basic computer skills required

　　Verbal and written communication skills needed

　　Must be able to multi-task in a fast-paced environment

　　Did you know?

　　CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to providing the best service to our customers and the best work environment for our employees.

　　We are family-owned. We are dedicated to building on our founder’s legacy to make CRST the transportation solution.

　　CRST is headquartered in Cedar Rapids, IA but has locations across the nation. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

　　Our team enjoys the following Perks:

　　+ + Parental Leave

　　Paid Time off- Starting on Day 1

　　Birthday PTO

　　Paid Volunteer Day

　　Dress for your Day Dress Code

　　Paid Holidays

　　CRST offers a comprehensive benefits package including:

　　+ + Major Health, Dental & Vision Insurance

　　Accident Insurance

　　Critical Illness Insurance

　　Pet Insurance

　　Legal Assistance Plan

　　401 (K) with Employer Match

　　Company Paid Life Insurance

　　The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

　　EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.