West Sound Workforce is assisting a long-standing wholesale plumbing specialties distributor in sourcing a Customer Service Specialist to join their Seattle team. Renowned for sourcing unusual materials for commercial clients, this organization is committed to integrity, fair prices, excellent customer service, and expert technical advice.

　　Reporting to the Customer Service Manager, this position will provide thoughtful and engaging service to customers in-person, over the phone, and via email. Working at the will call counter, this role is responsible for using catalogs and company resources to identify and source products based on customer needs, completing transactions, and tracking orders within the customer database. Team players with mechanical aptitude are encouraged to apply!Shift Information:

　　Monday-Friday 7:30am-4pmWhat you will do as a Customer Service Specialist:

　　Manage incoming calls, email, fax, text, and walk-in customersProvide detailed product information and aid in identifying the right products for customers by using available methods, tools, and resourcesFulfill and complete customer transactions by picking, packaging, and billing ordersBuild sustainable relationships and trust with customers through open and interactive communicationIdentify larger sales opportunities and hand off to the appropriate salespersonWhat we are looking for:

　　High school diploma or equivalentMinimum one year customer service experienceProficient computer skills with the ability to learn new softwareExcellent communication skills including active listeningKnowledge of, or ability to learn, product, service, or area of customer service specializationBenefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available.