Date Posted:

　　2024-01-17

　　Country:

　　United States of America

　　Location:

　　HFL33: US049-Medley, FL 9100 NW 105 Circle , Medley, FL, 33178 USA

　　Position Role Type:

　　Onsite

　　Collins Aerospace is hiring a Customer Service, Senior Analyst!

　　This role is onsite in Medley, FL, may be eligible for relocation.

　　Primary Responsibilities

　　Resolves, in real time, inquiries, complaints and requests from high profile customers.

　　Implements rigorous prioritization skills in the face of competing demands.

　　Continuously adapts to and effectively utilizes various internal computer applications.

　　Maintains strong, open communication with co-workers, supervisor and manager.

　　Is mindful of and adheres to procedures, policies and regulations.

　　Functional knowledge of Microsoft Office applications.

　　Highly productive and able to assess and execute next steps with minimal guidance or supervision.

　　Solves problems by gathering information and evaluating options.

　　Develops strong relationships with customer base and key stakeholders.

　　Works closely with the manufacturing and operations team to validate work performed, provide warranty disposition and appropriately quote assigned customers.

　　Consistently and accurately documents order information in the account management system (SAP) as part of auditing and claim process.

　　Proactively manages workload through anticipating customer needs.

　　Deescalates customer driven concerns in a timely and professional manner.

　　Desires to work and excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.

　　Excellent communication skills; responds well to questions; writes clearly and informatively.

　　Provides customer-informed solution-oriented responses. Self-motivated, detail-oriented and well organized.

　　Distills technical details in an easy-to-understand, step-by-step manner

　　Prioritizes tasks and changes direction or adjusts approach in response to a rapidly changing environment.

　　Works under moderate supervision to provide high quality value-added customer service.

　　Audits all documentation related to customer orders to ensure all information is both complete and accurate, including customers' names, addresses, and billing information, part numbers, and specifications.

　　Answers complex customer inquiries including product availability, part interchangeability, and status of orders.

　　Resolves complex customers' service or billing issues.

　　Maintains and audits records of customer interactions or transactions.

　　Supports customer visits and leads conference calls: presenting as required.

　　Understands and adheres to all contractual requirements and flow downs.

　　Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers.

　　Consistently predicts and documents customer service needs to identify patterns and maintain quality.

　　Possesses superior organizational tactics in immediate, short- and long-term planning situations.

　　Predisposed to continuous learning. Absorbs and retains new information quickly.

　　Driven to innovate and improve processes.

　　Performs additional responsibilities as requested by management (e.g. invoicing, A/R, billing reviews, providing revised certs and other paperwork, collecting ACE turn-backs, collecting usage fees, concessions, new customer set up, scrubbing data for accuracy)

　　Qualifications/ Experience Needed:

　　Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experienc

　　Must be a U.S. Person/Permanent Resident “Green Card” holder

　　Preferred Qualifications

　　Microsoft Office applications experience

　　SAP experience

　　A/R

　　Invoicing

　　Spanish is a plus

　　Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

　　At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

　　#reempowerprogram

　　This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

　　Minimum Program Qualifications

　　Be on a career break of one or more year at time of application

　　Have prior experience in functional area of interest

　　Have interest in returning in either a full-time or part-time position

　　Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

　　WE ARE REDEFINING AEROSPACE.

　　*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

　　Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

　　Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

　　Some of our competitive benefits package includes:

　　Medical, dental, and vision insurance

　　Three weeks of vacation for newly hired employees

　　Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

　　Tuition reimbursement program

　　Student Loan Repayment Program

　　Life insurance and disability coverage

　　Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

　　Birth, adoption, parental leave benefits

　　Ovia Health, fertility, and family planning

　　Adoption Assistance

　　Autism Benefit

　　Employee Assistance Plan, including up to 10 free counseling sessions

　　Healthy You Incentives, wellness rewards program

　　Doctor on Demand, virtual doctor visits

　　Bright Horizons, child and elder care services

　　Teladoc Medical Experts, second opinion program

　　And more!

　　At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

　　Apply now and be part of the team that’s redefining aerospace, every day.

　　Employee Referral Eligible

　　The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

　　Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

　　Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

　　This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

　　RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

　　Privacy Policy and Terms:

　　Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.