Customer Service Representative with German

　　At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

　　Your responsibilities:

　　Creation and regular follow up of quotes in collaboration with Sales

　　Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders

　　Coordination of Manual Order entry with support of CSSC (Support Center India)

　　Daily review and resolution of blocks and incomplete orders

　　Updating of Customer Profiles & Customer Master including x-references

　　Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results

　　Creation of RMA’s and follow up on aged open returns

　　Daily working on backlog report (open order report) to ensure best possible STR performance

　　Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages

　　Review of STR Performance and billings/bookings reports

　　Usage of E-commerce for drawings and minimum of technical support

　　Monthly review of Customer Satisfaction results with Working on Customer Service KPI´s

　　What your background should look like:

　　Very good German and English language (at least B2) skills are required

　　Very good customer and service orientation required

　　PC knowledge in MS Office is required

　　Further French/Italian/Spanish languages skills are an advantage

　　Experience in an International Customer Service is an advantage

　　PC knowledges in SAP, MS Excel is an advantage

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation

　　ABOUT TE CONNECTIVITY

　　TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

　　WHAT TE CONNECTIVITY OFFERS:

　　We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

　　• Competitive Salary Package

　　• Performance-Based Bonus Plans

　　• Health and Wellness Incentives

　　• Community Outreach Programs / Charity Events

　　• Employee Resource Group

　　Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

　　Location:

　　WARSZAWA, MZ, PL, 02-677

　　City: WARSZAWA

　　State: MZ

　　Country/Region: PL

　　Travel: None

　　Requisition ID: 114505

　　Alternative Locations:

　　Function: Customer Service

　　TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.