Description

　　Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

　　Summary:

　　The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

　　Responsibilities:

　　• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.

　　Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

　　• Greets and provides assistance to all visitors and patients, promoting a

　　positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

　　• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.

　　• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters

　　information in the practice management system. Updates patient forms and records as needed.

　　• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt

　　amounts.

　　• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

　　PARDEE

　　Other information:

　　Required

　　• High school diploma or equivalent required

　　Preferred

　　• Minimum of 1 year prior experience in a medical office or health care setting .

　　• Medical Terminology training or work experience.

　　03.5255.0045

　　Job Details

　　Legal Employer: Pardee - UCC

　　Entity: Pardee UNC Health Care

　　Organization Unit: Urgent Care Center Mills River

　　Work Type: Full Time

　　Standard Hours Per Week: 40.00

　　Work Assignment Type: Onsite

　　Work Schedule: Variable

　　Location of Job: PARDMILLSRVR

　　Exempt From Overtime: Exempt: No

　　Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.