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Customer Service Representative (Teller)
Customer Service Representative (Teller)-March 2024
Candor
Mar 28, 2026
About Customer Service Representative (Teller)

  Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.<P>ESSENTIAL FUNCTIONS/MAJOR DUTIES:<LI> Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments<LI> Sells treasurers' checks, money orders, etc.<LI> Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner<LI> Responds to and follows through on customer inquiries in a timely and professional manner<LI> Identifies customer products and service needs to enhance customer relationships while achieving the Bank's financial goals by actively participating in all sales promotions<LI> Identifies business opportunities and refers customers to appropriate personnel including Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans<LI> Maintains an accurate cash drawer in accordance with balancing and cash handling standards<LI> Produces accurate work documentation impacting other internal departments as well as external customers<LI> Balances the vault and ATM machine

  <P>DUTIES SUPPORTING ESSENTIAL FUNCTIONS:<LI> Maintains a thorough knowledge of the features and benefits of all bank consumer products and services<LI> Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function<LI> Maintains a working knowledge of all applicable software, systems and equipment<LI> Participates as necessary to ensure that the offices' daily responsibilities are met<LI> Ensures supplies are replenished in a timely manner<LI> Promotes a positive team environment by exhibiting the Bank's Core Values<LI> Performs other duties as assigned

  <P>Needed Skills and Abilities:<LI> Customer Service<LI> Cash Handling<LI> Discretion<LI> Communication Skills

  <P>Requirements:<LI> Drug screening<LI> Reference and Background checks

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