JOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us! Learn more about Unisys and our key solution offerings:, , , What success looks like in this role: Provides tier 3 support and assists with project implementation within the networking environment. Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, and Internet and Intranet systems to ensure operability. Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users. Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage). Evaluates a system's performance and identifies user needs based on approved software per customer specifications and other groups on business projects, assignments, problems, etc. Develops advanced technological ideas and guides their development to a final product or solution. Ensures user environments are configured per requirements or baselines. Determines and pursues courses of action necessary to obtain desired outputs, whether solutions or products, which may include baseline performance (SLA's, etc.), Incident management and Problem Management. Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned. This also includes maintaining and updating existing documentation. Monitors the Network and System Enterprise with provided tools to ensure the health of the critical client solutions. Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling. Contributes to technical artifacts through team/program SharePoint and/or communities of practice Staffs projects and maintain the resource plan. Assigns and reviews tasks, provides mentoring, manages performance feedback, training and professional development opportunities to help individuals reach their full potential. Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction. Interfaces with sub-contractors. You will be successful in this role if you have: University degree or equivalent education and experience Minimum of 10 years domain experience Knowledgeable in setting up administrator and service accounts Cisco ACI is a must Has achieved industry-standard certifications, e.g.: Security+, CCNP, CCNA, Network+, MCSA. Excellent documentation skills are required The safety of our associates is paramount and guidelines on safety measures are being implemented at all locations. To ensure that we minimize the risk for Covid-19 infection, the preferred way of working continues to be from home, where possible. Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity