Customer Service Representative

　　Location: Northfield, OH

　　Schedule: Full time- Mon-Fri 9AM-5:30PM

　　Minimum Job Qualifications:

　　2+ years working in customer service/call center environment

　　High school diploma is required

　　Job Duties:

　　Confer with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, or upgrade accounts.

　　Assist with processing of pharmacy sales orders, process payments, refunds, or exchanges.

　　Inform customers of deals and promotions, answer questions about warranties and terms of sale.

　　Sell products and services and solicit sales of new or additional products or services.

　　Call insurances to obtain patient PBM coverage information

　　Accurate data entry into system

　　Document collection and storage

　　Contact doctor offices to collect and request prescriptions, authorizations, clinical notes, and lab results.

　　Run pharmacy test claims and communicate copays to the patient

　　Answer phones and provide customer service.

　　Keep workspace and common pharmacy areas clean.

　　Maintain patient confidentiality and function within the guidelines of HIPAA

　　Other duties as assigned

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.