Customer Service Representative - RiegelsvilleJob Locations

　　US-PA-RiegelsvilleJob ID2023-1743

　　of Openings1

　　CategoryRetail Network

　　Overview

　　To promote a positive image of the Bank through sale of appropriate products and services while  performing transactions necessary to meet customer needs.  Responsible for serving the bank's customers from the teller line by processing a variety of transactions while following all operational guidelines.

　　Responsibilities

　　Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lendingOpen personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaignsOrganize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.Provide outstanding customer service while exhibiting a professional demeanor at all times.Utilize the customer relationship management system to document customer conversations and send referrals to other departments.Perform related duties as required.

　　Qualifications

　　Skills and CompetenciesKnowledge of Bank products and servicesExcellent customer service and communication skillsAbility to interact well with Team Members and customersStrong in attention to details and accuracyBasic computer skillsAbility to multi-task and remain organizedEducation and ExperienceHigh School diploma or equivalent requiredPrevious banking experience preferredEqual Employment Opportunity

　　It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.