Introduction

　　About the Position

　　The Customer Service Representative will address customer account and general inquires through in-person contact and incoming/outgoing calls as well performs entry-level administrative duties to include, but not limited to, accounting, cashiering, customer service, cash reconciliation and cash collection.

　　Minimum Qualifications

　　Education and Experience

　　A high school diploma or General Educational Development (GED) equivalent.One year of customer service experience with the public to include clerical work experience.

　　Licensing, Certifications, and Other Requirements

　　Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

　　Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.

　　Essential Functions

　　Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:Assists customers in person and on the telephone with questions and provides a variety of information.Collects, counts, and reconciles cash, checks, and credit cards.Computes customer bills and makes billing adjustments and provides bills to customers.Identifies and contacts businesses/customers that have not obtained or provided proper paperwork.Reviews and analyzes error/exception reports, making necessary corrections.Explains verbally and in writing, information concerning the City's alarm ordinance. Operates a specialized software and information systems.

　　Work Environment/Physical Demands

　　The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

　　Lift and carry materials weighing up to 30 pounds.Requires continuous and repetitive arm, hand and eye movement to operate an adding machine.Sit, stand, or move for extended periods of time.Bend and stoop occasionally to maintain files and filing systems.Benefits Highlights:

　　The City of Scottsdale offers a comprehensive benefits package including:12 Paid Holidays, which includes 1 Floating HolidayVacation Accrual; starts at 10.3 hours/monthSick Leave Accrual; 8 hours/monthMedical (which includes behavioral health coverage), Dental and Vision BenefitsCity Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life InsuranceTuition Reimbursement; $2,500/yearParticipation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefitSupplemental Retirement Plans through NationwidePet InsuranceBilingual pay compensation

　　Please visit the Benefits Information page for more information.

　　Selection Process:

　　The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

　　Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:Fingerprinting search of the national FBI DatabaseCriminal Background screening

　　Click here to review the entire job description.

　　The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

　　PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

　　EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

　　When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

　　This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.