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Customer Service Representative - Maternity Cover
Customer Service Representative - Maternity Cover-March 2024
Wellingborough
Mar 28, 2026
About Customer Service Representative - Maternity Cover

  Customer Service Representative - Maternity Cover

  Requisition Id: 369076

  Business Unit: XPOE Transport

  Location:

  Wellingborough, GB, NN8

  Logistics done differently.

  We are looking to bring on board a Customer Service Supervisor - Maternity cover to join a busy, fast-paced team based at our customer site in Wellingborough, Monday - Friday 8am - 5pm.

  We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!

  Pay, benefits and more:

  We’re looking to offer a salary of up £27,500 per annum depending on experience. In addition, we offer 25 days holiday - pro rata (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.

  What you’ll do on a typical day:

  Leading the customer service advisors and supporting the customer service manager.

  Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level

  Analyse reoccurring issues and determine root cause & solution

  Handle claims issues from tan internal customer perspective

  Monitor inbound/outbound call logs

  What you need to succeed at XPO:

  Previous experience managing a team

  You’ll need to have worked in distribution and warehouse customer service environment

  Be honest, reliable, flexible, and focussed

  Excellent communication skills in all forms & at all levels

  Working experience of Microsoft packages such as Microsoft Word and Excel

  XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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