Customer Service Representative - Maternity Cover

　　Requisition Id: 369076

　　Business Unit: XPOE Transport

　　Location:

　　Wellingborough, GB, NN8

　　Logistics done differently.

　　We are looking to bring on board a Customer Service Supervisor - Maternity cover to join a busy, fast-paced team based at our customer site in Wellingborough, Monday - Friday 8am - 5pm.

　　We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!

　　Pay, benefits and more:

　　We’re looking to offer a salary of up £27,500 per annum depending on experience. In addition, we offer 25 days holiday - pro rata (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.

　　What you’ll do on a typical day:

　　Leading the customer service advisors and supporting the customer service manager.

　　Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level

　　Analyse reoccurring issues and determine root cause & solution

　　Handle claims issues from tan internal customer perspective

　　Monitor inbound/outbound call logs

　　What you need to succeed at XPO:

　　Previous experience managing a team

　　You’ll need to have worked in distribution and warehouse customer service environment

　　Be honest, reliable, flexible, and focussed

　　Excellent communication skills in all forms & at all levels

　　Working experience of Microsoft packages such as Microsoft Word and Excel

　　XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.