The Credit9 Customer Service Representatives interact directly with our customers. They will be supported and work directly with the Supervisor of Loan Servicing. They will ensure accurate and timely delivery of tasks and responsibilities and will also work with and be supported by team leads from other C9 departments. The representative will adhere to all company policies and procedures as it relates to the servicing of our portfolio. The Customer Service Representative represents the company professionally and enthusiastically by providing an exceptional and consistent level of customer service to both internal and external customers. The representative is the customer's voice and serves as the first critical point of interaction for matters of daily loan servicing and matters of concern. Performs all duties as assigned and delegated by the department supervisor.

　　Responsibilities:

　　Responsible for all customer interactions via telephone, email, chat, and text.

　　Support Loan Servicing teams as assigned.

　　Meet daily and monthly goals.

　　Achieve a high level of customer satisfaction.

　　Professionally handle escalated customer service issues.

　　Perform other related duties as assigned.

　　Requirements:

　　2+ years of Customer Service experience with a focus on Loan Servicing.

　　Loan Servicing, specifically for unsecured, debt consolidation, and personal loans.

　　Proficiency with MS Office programs (Excel, Word, Outlook, etc.) and Google Suite.

　　Outstanding verbal and written communication skills.

　　Superior multi-tasking skills

　　Professional presentation and demeanor.

　　Education:

　　High School Diploma or equivalent required.

　　Company Benefits:

　　Ongoing training and development

　　Opportunity for career advancement

　　Medical

　　Dental

　　Vision

　　Company Paid Group Life / AD&D Insurance

　　7 Paid Holidays and 2 Floating Holiday Days to use at will

　　Paid Time Off

　　Flexible Spending/HSA

　　Employee Assistance Program (EAP)

　　401(k) match

　　Referral Program

　　This role is open to candidates within a commutable distance of our Irvine, CA office. It is non-exempt and pays $19.00 an hour. This role is open to candidates who do not require visa sponsorship.

　　Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

　　*Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

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