Customer Service Representative (Italy)

　　Location MILAN ITALY

　　Hours Needed 40

　　Requisition Number 17350

　　Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=17350)

　　JOB DESCRIPTION

　　Job Title: Customer Service Representative – International

　　SCOPE

　　The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

　　ACCOUNTABILITIES

　　Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.

　　Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.

　　Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.

　　Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.

　　Supports local Customer Service teams, and provides support for other teams when needed.

　　Regular attendance at work is an essential part of the job.

　　Other duties as assigned.

　　EDUCATION & EXPERIENCE

　　Four years experience in a customer service role, or equivalent combination of education and experience.

　　CHARACTERISTICS

　　Positive Service Attitude

　　Energy

　　Accountability

　　Influence

　　Social Comfort

　　Frustration Tolerance

　　Preference for Structure

　　Integrity

　　SKILLS & CERTIFICATIONS

　　Strong ability and desire to provide excellent customer service

　　Desire, ability and personality to deal directly with customers and represent Mouser Electronics

　　Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.

　　Able and willing to use our telephone headsets

　　Internet savvy and familiar with Internet E-Commerce. PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software

　　Ability to read, understand and use a terminal/PC screen and printed reports, including excel.

　　Able to type data for long periods of time

　　Proficient typing, math and writing skills

　　WE OFFER

　　A good work place in an international environment

　　Competitive payment

　　Regular staff events

　　Fruit & Drinks

　　Meal vouchers

　　Permanent contract

　　This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

　　#LI-SS1

　　Category: Sales/Customer Service

　　Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or [email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

　　Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .