CUSTOMER SERVICE REPRESENTATIVE I- BILINGUAL - 73004546

　　Date: Jan 23, 2024

　　Location:

　　JACKSONVILLE, FL, US, 32202 BROOKSVILLE, FL, US, 34614 PALATKA, FL, US, 32177 PALATKA, FL, US, 32007 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32207 SILVER SPRINGS, FL, US, 34488 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 32205 INVERNESS, FL, US, 34450 BROOKSVILLE, FL, US, 34609 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32256 INVERNESS, FL, US, 34452 BROOKSVILLE, FL, US, 34601 LEESBURG, FL, US, 34788 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32212 BROOKSVILLE, FL, US, 34604 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 33207 LEESBURG, FL, US, 34748 JACKSONVILLE, FL, US, 32211 BROOKSVILLE, FL, US, 34602

　　The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

　　Requisition No: 821218

　　Agency: Department of Revenue

　　Working Title: CUSTOMER SERVICE REPRESENTATIVE I- BILINGUAL - 73004546

　　Pay Plan: Career Service

　　Position Number: 73004546

　　Salary: $36,960.00 - $46,171.56 / annually

　　Posting Closing Date: 01/29/2024

　　Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

　　Florida Department of Revenue

　　Child Support Program

　　Customer Service Representative I-Bilingual (Revenue Specialist III)

　　Jacksonville

　　This is an Internal Agency Advertisement

　　The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/Pages/EmploymentOpportunities.aspx) .

　　JOB SUMMARY:

　　This Internal Transfer Opportunity position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

　　Initiating and responding to requests

　　Coordinating with internal and external partners

　　Researching and resolving case issues

　　Gathering information and analyzing case data to determine next steps

　　Interviewing customers in person and/or over the telephone

　　Interacting with other states, employers, and other business partners

　　Making decisions based on case information and provided documentation

　　MINIMUM REQUIREMENTS:

　　Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III- Customer Service Representative I.

　　Ability to speak, read and write effectively in English and Spanish.

　　SPECIAL NOTES:

　　This position requires all duties to be performed by speaking, reading, and writing effectively in English and Spanish. Additional compensation will be provided for this additional skill requirement.

　　All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.

　　All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

　　Standard workday of 8am – 5pm, Monday through Friday.

　　May require you to work outside your regular work schedule.

　　This position can be located at any site within region 2, to include: Brooksville, Daytona Beach, Inverness, Jacksonville, Leesburg, Palatka or Silver Springs.

　　SALARY: $36,960.00 - $46,171.56.

　　BENEFITS:

　　Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

　　ADDITIONAL INFORMATION YOU NEED TO KNOW

　　CONTACT INFORMATION: Edward Luttrell, (904) 395-6114,[email protected]

　　SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

　　CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

　　CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

　　REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

　　The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

　　Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

　　The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

　　VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

　　Nearest Major Market:Jacksonville