Excellence In Everything We Touch

　　Position Summary

　　Now Hiring Customer Service Representatives!*

　　Do you enjoy engaging with customers while providing impeccable customer service?

　　If so, join our dynamic team located in Jacksonville, Florida !

　　Great Work Life Balance!

　　Employee Discounts!

　　Fun Work Environment!

　　We look forward to meeting and working with you!

　　Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up).

　　Responsibilities

　　Receives and processes loss assignments according to client instructions.

　　Conducts emergency call outs to contractors via three way calls with homeowners.

　　Achieves and maintains proficiency with all client and department instructions and updates.

　　Attains required call statistic performance according to center standards.

　　Maintains set quality standards ensuring assignments are properly made and documented.

　　Identify assignment errors and research appropriately.

　　Provides excellent customer service to all internal team members and external customers.

　　Processes emergency and/or catastrophic event assignments when they occur.

　　Maintains a working knowledge of all software applications/programs used to accomplish required department tasks.

　　Conduct customer satisfaction surveys.

　　Participates in special projects or perform duties in other areas as requested.

　　Upholds and projects the public image of the Company.

　　Upholds the Crawford Code of Business Conduct and Ethics at all times.

　　Requirements

　　High school diploma required. Some college preferred or an equivalent combination of education and experience.

　　Demonstrated experience in customer service, administrative/clerical skills.

　　Experience in a customer service or call center setting preferred

　　Familiarity with home improvements/reconstruction contractors or projects helpful

　　Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times

　　Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel)

　　Excellent attention to detail and organizational skills

　　Good time management abilities with ability to multi-task

　　Strong analytical and problem solving ability.

　　Excellent written, verbal and oral communication skills

　　Ability to work independently, with minimal supervision.

　　Good interpersonal skills and ability to build relationships.

　　Strong work ethic with willingness to work overtime during storm events.

　　About Us

　　Why Crawford?

　　Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

　　At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

　　We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

　　When you accept a job with Crawford, you become a part of the One Crawford family.

　　Our total compensation plans provide each of our employees with far more than just a great salary

　　Pay and incentive plans that recognize performance excellence

　　Benefit programs that empower financial, physical, and mental wellness

　　Training programs that promote continuous learning and career progression while enhancing job performance

　　Sustainability programs (https://www.crawco.com/about/social-responsibility) that give back to the communities in which we live and work

　　A culture of respect, collaboration, entrepreneurial spirit and inclusion

　　Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. #LI-EC1

　　Posted Date1 month ago(1/8/2024 12:29 PM)

　　Requisition ID2024-24342

　　Job LocationsUS-FL-Jacksonville

　　Position TypeRegular Full-Time

　　CategoryAdmin/Clerical

　　Business UnitXUS_CCC US