Customer Service Representative (Elstree, United Kingdom)

　　EMEA, United Kingdom, United Kingdom

　　Minimum Level of Education Required:High School/Equivalent

　　Percentage of Travel:Up to 10%

　　Location:Elstree, UK

　　Ref#:106739

　　Job Summary and Primary Responsibilities

　　Interacts with customers and company service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents or trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements and product pricing.

　　Ensure all sales orders are processed accurately and in a timely manner

　　Liaises with sales teams and updates customers on the status of their order when needed

　　Provides support on product availability and other stakeholder needs

　　Resolves routine customer complaints around product delivery and shipping problems

　　Helps to provide solutions where there is a shortage or material constraint

　　Ensures all customer contact is handled in a timely, professional and satisfactory manner

　　Reviews product orders and determines appropriate shipping methods that align with company guidelines

　　Performs other duties as assigned

　　Required Skills / Capabilities

　　Excellent analytical and problem solving skills

　　Able to multitask and work effectively under pressure

　　Solid computer skills with intermediate proficiency in excel and other MS Office applications

　　Excellent communication and active listening skills, both written and verbal

　　Education and Experience

　　Typically requires a minimum of 1 - 2 years of related experience

　　High school diploma or equivalent required

　　For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

　　NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are availablehere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . NuVasive's EEO policy is availablehere (https://www.nuvasive.com/wp-content/uploads/2019/06/COP-NUV-HR0004-7.pdf) .

　　About NuVasive

　　NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com .