Account Representative

　　8605 Explorer Dr, Colorado Springs, CO 80920, USA Req #1804

　　Wednesday, December 27, 2023

　　Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

　　The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Engagement Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification.

　　Essential Duties/Responsibilities:

　　Represents Focus on the Family to donors, foundations, and planned givers.

　　Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.)

　　Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship

　　Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Public Affairs Representative for additional development

　　As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, protection of donor’s data, etc.

　　Maintains an accurate record of donor communication and service in customer relationship management tool

　　Maintains an in depth understanding of the ministry’s core competencies and programs

　　Participates in departmental meetings, strategic planning, and fundraising discussions within the Donor Engagement department

　　Builds relationships, communicates, and connects effectively with both internal and external relationships

　　Fosters and builds relationships with caseload donors at internal events held on the Focus campus i.e., Insider Briefings

　　Other Duties/Responsibilities:

　　Performs other duties as assigned

　　Working Environment/Physical Requirements:

　　Office environment

　　Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.)

　　Fast paced, high stress, frequent changes in process and procedures

　　May be asked to work evenings and Saturdays as needed to increase donor connections

　　Vacation requests will only be granted on a limited basis from December 15 – January 15 to support year end giving – the busiest time of the year

　　JOB QUALIFICATIONS/REQUIREMENTS

　　Character/Spiritual:

　　Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

　　Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

　　Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values) ; upholds Focus on the Family's ministry in prayer

　　Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

　　Engages in Christian ministry

　　Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values)

　　This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

　　Personal Characteristics:

　　Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President

　　Straightforward and not self-serving

　　Exhibits a teachable spirit

　　Innovative; Creative

　　Embodies diplomacy, tact, and a professional demeanor

　　Exhibits a high level of energy, self-motivation, and enthusiasm

　　Should be bright, positive, and friendly, conveying warmth and a genuine interest in people

　　Assertive, dependable, personable , flexible

　　Awareness of own strengths and shortcomings

　　Knowledge/Experience:

　　Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred

　　2-4 years of experience in development, sales and/or planned giving, preferred

　　Certifications/Licensing: Proven track record of successful fundraising and experience managing small donor accounts

　　Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems

　　Skills, Abilities, and Special Talents/Gifts:

　　Excellent phone skills

　　Excellent listening skills and exhibits the ability to understand what others are communicating

　　Excellent discernment skills

　　Ability to effectively engage with a diverse portfolio of donors

　　Excellent written, verbal, and interpersonal communication skills

　　Self-motivated, with strong time management, organizational, and prioritization skills

　　Ability to express empathy and genuine concern for donors, observing proper boundaries

　　Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment

　　Ability to type 40 words per minute

　　Ability to excel in a fast-paced, production environment, meeting specific performance standards

　　Ability to communicate across denominational lines and theological distinctives

　　Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner

　　Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

　　Ability to relate and communicate with people of all ages, ethnicity, and economic levels

　　Discretion in handling the confidential nature of donor’s needs/information

　　Ability to function effectively and efficiently in a team environment

　　Ability to organize work effectively to meet demanding time constraints

　　Ability to receive constructive criticism with appropriate response and teachability

　　Pursues utmost detail in the areas of constituent relationship and maintenance

　　Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression

　　A willingness to offer prayer support to donors, observing appropriate boundaries

　　Stewardship Requirements:

　　Nine-member team is responsible for $15 to 16M in revenue

　　Pay Range: $28.00 to $30.00/hour

　　Focus on the Family puts a high value on our team members and offers a unique benefit package.

　　Employees scheduled for 20 hours or more per week are eligible for:

　　Norton LifeLock ID Theft Coverage

　　Legal Shield/ID Shield Coverage

　　AFLAC

　　403B Retirement Plan

　　Vacation Time & Vacation Payout

　　Sick Time

　　Holidays

　　Service Awards

　　Community Service Days

　　Bookstore Discount

　　Fitness Center

　　Employees scheduled for 30 hours or more per week are eligible for all the above and:

　　Medical Plan

　　Dental Plan

　　Vision Plan

　　Life Insurance

　　Disability Insurance

　　Flexible Spending Accounts

　　EAP (Employee Assistance Program)

　　Tuition Reimbursement

　　Warehouse Membership Reimbursement

　　Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

　　*Temporary employees are not eligible for benefits, except for:

　　Fitness Center

　　Bookstore Discount

　　Sick Time

　　Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

　　Other details

　　Pay Type Hourly Apply Now

　　8605 Explorer Dr, Colorado Springs, CO 80920, USA