Job Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.Essential Job Duties and Responsibilities:

　　Answers all incoming fare media phone calls from customers.Processes all faxes and emails inquires.Performs all assigned tasks as quickly and accurately as possible.Follows all established policies, procedures, and written/verbal instructions.Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.Answers all inquiries related to fare media.Initiates outbound call as needed.Performs other duties as assigned.Minimum Job Requirements:High school degree, or equivalent, plus three years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.

　　Additional Job DescriptionThe Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services.

　　Customer Services > Non-TechnicalProvides resolutions to customer issues, analyzing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support.

　　Role Knowledge and ApplicationApplies acquired job skills and company policies and procedures to complete assigned tasks.

　　Complexity and Problem-SolvingWorks on assignments that are semi-routine in nature but recognizes the need

　　Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.