We're looking for a Customer Service Representative to join our Customer Service Team in Peachtree City, GA.

　　Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.

　　As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

　　Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

　　As a Customer Service Representative, you'll be responsible for directly interfacing with customers (both internal and external) to handle a variety of requests as well as coordinating with internal functions (shipping, manufacturing, sales, marketing, engineering, etc.) to ensure the customer's needs are fully met. In addition to customers being assigned by territory, the individual in this role will be responsible for matching external Lighting professionals with their local agent representative in a traditional call center environment. The role requires an individual with a "service-oriented" mindset and able to take ownership for resolving issues and making it easy for customers to do business with Cooper Lighting Solutions.

　　We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

　　What you'll do Deal directly with customers either by telephone, electronically or face to face.Respond promptly to customer inquiries.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle product and service inquiries.Organize workflow to meet customer timeframes.Direct requests and unresolved issues to the designated resource.Keep records of customer interactions and transactions including details of inquiries, comments complaints, and actions taken.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.Your qualifications High school diploma or equivalentMust be legally authorized to work in the United States without company sponsorship.Proficient knowledge of Windows Operating Systems and Microsoft Office.Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums.Strong work ethic, flexibility, and a desire to actively contribute to the group's success.Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Peachtree City will be considered.Preferred Qualifications:

　　Bachelor's Degree from an accredited institution.

　　Experience with SAP or system equivalent.

　　Ability to work on multiple tasks, remain focused and reach a resolution.

　　Highly developed sense of integrity and commitment to customer satisfaction.

　　Position Criteria:

　　Conflict Management - able to adapt to situation and make sound business decisions.

　　Problem Solving Skills - shows ability to use data to solve problems.

　　Decision Making Skills - based on financial impact as well as customer-focused.

　　Solutions-Minded - focused on providing solutions versus just answers.

　　Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

　　What you'll get in return...

　　We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

　　See#SignifyLifethrough the eyes of our employees!