Description We are in the search for a Customer Service Representative to join our team in the Wholesale Distribution industry, located in SHARONVILLE, Ohio. As a Customer Service Representative, you will be tasked with various responsibilities focused on customer service and data management. This role offers a contract to hire employment opportunity and aims to provide excellent service to our Mechanical Contractors and Internal Sales team.

Responsibilities:

• Accurately enter customer orders, ensuring proper model numbers and shipping details are correctly placed.

• Provide friendly customer service to our Mechanical Contractors and Internal Sales Team.

• Handle all Carrier Startup requests by providing Purchase Orders and Documentation to Carrier Commercial Services.

• Assist in event planning such as golf outings and lunch and learn sessions.

• Handle Carrier Gear Purchases and maintain an organized file system.

• Maximize Commercial orders within allowable ranges as per the Carrier Distributors Operating Manual.

• Respond to and resolve customer inquiries promptly and professionally.

• Utilize Microsoft Word and Excel for data entry and record keeping.

• Answer inbound calls, provide shipping information for multiple products to customers.

• Manage weekly updates such as sending out weekly inventory lists of our products and updating our job tracking excel sheets. Requirements • Minimum of three years of experience in a customer service role within the wholesale distribution industry

• Proficient in answering inbound calls and managing inbound and outbound calls effectively

• Proven experience in a call center customer service environment

• Strong data entry skills with attention to detail and accuracy

• Familiarity with email correspondence and ability to professionally respond to customer inquiries via email

• Proficiency in Microsoft Excel and Microsoft Word is essential

• Experience in order entry, ensuring all customer orders are accurately processed

• Ability to schedule appointments effectively, managing team and client calendars

• Excellent interpersonal and communication skills

• Strong problem-solving skills and ability to handle customer complaints or issues

• Ability to work effectively in a team environment

• Demonstrated commitment to providing exceptional customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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