At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Sales team. You will guide revenue for our IT operation management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

　　What you get to do in this role:

　　The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

　　Advise customers/prospects to take advantage of the ServiceNow IT Operations Management suite to solve business issues and technical problems preventing them from achieving their goals.

　　Inspire with an innovative mindset by guiding the future of our ITOM solutions.

　　Bringing our customers to higher operational level through proposing AI Ops to prevent impact and automate resolutions.

　　Take a leading role in creating and sharing best practices and content both to educate colleagues and help customers realize value faster.

　　Qualify, scope, plan and deliver customer-facing activities such as presentations, demos, and proof of concepts.

　　Promote and educate about ServiceNow technology and industry trends through public, customer, and marketing events such as conferences, webinars, executive briefings, etc.

　　Be the voice of the customer and provide feedback to help product management and engineering teams shape the roadmap and better support our customers.

　　Be the go-to person in an area of focus for market trends and competitive analysis with special skills in differentiation for our ITOM solutions.

　　Be the trusted advisor for our ITOM solutions for customers, the market, partners, and colleagues, and with a consultative mindset, coach them towards the value-based decisions.

　　To be successful in this role you have:

　　5+ years of pre-sales solution consulting or sales engineering experience in product specific area

　　Lifelong learner passion for building trustful business relationships

　　Great communication and presentation skills including technical and business concepts

　　Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels

　　Ideally, solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes (Role open to people who have relevant experience in industries and not traditional pre-sales, solution consulting)

　　Experience installing, configuring, customizing, and integrating technologies from various domains such as ITIL/CMDB, Cloud, DevOps, Monitoring, Automation, Observability etc.

　　Ability to create and influence enterprise architectures in large organizations

　　Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team

　　Fluency in Japanese and English (strong written and oral communication skills in Japanese)

　　Experience with concepts like Public or Private Cloud, Machine Learning, AIOps, Observability is a plus

　　Scripting knowledge is a plus

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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