Description

We are offering a short term contract employment opportunity in San Francisco, California for a Customer Service Representative. The role involves providing service for a convention staff at a conference. The successful candidate will be a key player in our team, responsible for delivering top-notch customer service and ensuring a smooth running of the conference.

Responsibilities:

• Provide exceptional customer service to conference attendees.

• Respond promptly to customer inquiries, ensuring all queries are resolved efficiently.

• Assist in the preparation and organization of the conference.

• Ensure all customer credit applications are processed accurately and efficiently.

• Maintain accurate customer credit records.

• Monitor customer credit accounts and take appropriate action to collect delinquent payments.

• Collaborate with the team to ensure the conference runs smoothly and efficiently.

• Handle any customer complaints or issues professionally.

• Maintain a high level of knowledge about the conference and its proceedings.

• Ensure all tasks are carried out in accordance with company policies and procedures.

If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.

Requirements

• Proven experience as a Customer Service Representative or similar role

• Familiarity with the principles of customer service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Working knowledge of customer service software, databases, and CRM tools

• Current knowledge of relevant computer programs (e.g. MS Office) and telephone systems

• Skilled in listening, speaking and writing to effectively solve customer inquiries

• Ability to handle stressful situations appropriately

• High school diploma or equivalent; higher degree in a relevant discipline would be appreciated

• Ability to work flexible hours, as needed

• Strong problem-solving and decision-making skills

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Ability to work in a team and build positive relationships

• Patience when handling tough cases.

If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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