Schedule: Monday - Friday 11:00 AM - 7:30 PM ET

　　What Customer Service Operations contributes to Cardinal Health

　　Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

　　Responsibilities

　　Provide concise, quality customer service in a professional and courteous manner to both internal and external customerField and re-direct incoming calls to the appropriate destinationReview and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levelsProvide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and paymentsProcess return authorizations and issue return labels for our customersTrack and Trace customer orders to ensure delivery of productsAssist our customers with web registrations and inquiriesProcess credit card payments for our customersDaily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & websiteEdit customer orders as requested by our customers or salesOther responsibilities as required to promote customer satisfactionQualifications

　　High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferredExtensive phone communication experience, customer service environmentKnowledge of Microsoft (MS) Office to include Word, Excel, and OutlookWhat is expected of you and others at this level

　　Acquires job skills and learns company policies and procedures to complete standard tasksWorks daily on routine assignmentsFollows correct processes outlined in the department procedures and guidelinesWork is closely managed and follows detailed instructionsSeeks regular guidance and advice from supervisorAnticipated hourly range : $15.00 per hour - $18.69 per hour

　　Bonus eligible: No

　　Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

　　Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 3/3/2024 *if interested in opportunity, please submit application as soon as possible.

　　#LI-Remote

　　Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

　　Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

　　To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

　　We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

　　Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

　　We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

　　With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

　　On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

　　One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a "Year of Service” for all Cardinal Health employees around the world.

　　View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

　　Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.