IS Epic Application Coordinator- IS E Chart RCMRequisition ID2023-47786CategoryInformation TechnologyOverviewThe Epic Application Coordinator performs the planning, design, build, validation, testing, and implementation of information systems that support and enhance clinical practice and business processes. Acts as the principle resource with clinical knowledge and computer expertise to coordinate and provide support for all new and current applications and software upgrades applicable to Epic systems.This is a full time, benefits eligible position.Why Nationwide Children's Hospital?The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.Nationwide Children's Hospital. A Place to Be Proud.ResponsibilitiesSystems Analysis and SupportPlans, designs, builds, validates, tests, implements, and supports information systems to meet assigned customer needs.Provides customer service to define business needs and translate those needs into system functionality requirements.Provides analysis on system design specifications and system/product evaluation.Provides system coding and programming as required.Develops and implements data queries and reports as needed.Creates and maintains high quality system, report, and interface test scripts.Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems, understands and approves back up procedures, tests DR plans and system restores, and maintains current data in DR databases and tools (e.g., CHAOS).Develops customer and system documentation as required.Provides effective user training and support.Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.Performs system updates, patches, service releases, and upgrades as needed.Performs other duties as assigned.IS Operational SupportUtilizes IS Operational support systems to include the Support Center, Change Control, Problem Management, source and version control, and other systems as required.Builds and maintains vendor relationships to ensure products and/or services meet the business and clinical needs and objectives of the hospital.Works to minimize systems outages and the effects of outages on Hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new soluti