Customer Service Representative

　　Location: Lewisburg, TN

　　Job ID: #68529

　　Pay Range: $15-17.50

　　Job Description:

　　We are Customer Service for Carrier’s ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

　　What we help them with:

　　Dealer referrals to distributors

　　Provide customers with order information, assistance

　　Product support: Parts and Equipment

　　Transactional: Orders, Claims and Invoicing

　　Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

　　Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives

　　Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

　　Specific Responsibilities for this position may include:

　　Answer incoming calls and respond to customers emails

　　Route calls to appropriate resources

　　Document all call information according to standard operating procedures

　　Entering accurate ordering information into a company system.

　　Comfortable working in fast-paced environments

　　Strong time management and organizational skills

　　Proficiency in Microsoft Office Products (Excel, Word)

　　Familiarity with SAP and Call Center, and Sales Force a plus

　　The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

　　Successful candidates will have:

　　Ability to analyze unlike information and draw conclusions/recommendations

　　Strong verbal, written and inter-personal communication skills

　　Proficiency in MS Office tools

　　High degree of self-motivation to address and improve business needs.

　　Sense of urgency, self-initiative, commitment and sense of ownership is a must.

　　Superior follow-up and follow-through skills

　　Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

　　Benefits provided:

　　401K

　　Medical, dental and vision

　　Sick time as applicable to state law

　　Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.