Description

　　Do you love building solid customer relationships? Robert Half is seeking personable and success-driven Customer Service Representatives to support our clients in the Albany area. These are excellent ongoing career opportunities and a chance to get your foot in the door with reputable local companies! The ideal Customer Service Representative will be efficient and possess a strong work ethic. This role is responsible for taking inbound calls, processing orders, and answering questions by phone and email. Representatives will be performing data entry into the company database and working extensively with Word, Excel, and Outlook. Customer service experience is required, and call center experience is a plus. The successful candidate will have intermediate software skills, excellent customer service skills, and the ability to work in a busy work environment with constant interruptions and still be able to keep a helpful attitude. If you are looking for an opportunity to put your customer service talents to the test, apply with Robert Half today!

　　Job Responsibilities:

　　Respond promptly to customer inquiries via various communication channels, including phone, email, and chat.

　　Provide accurate information about company products, services, and policies to customers.

　　Assist customers in resolving issues, concerns, and inquiries in a courteous and empathetic manner.

　　Maintain a high level of product knowledge to effectively address customer questions and concerns.

　　Process orders, returns, and exchanges following established guidelines and procedures.

　　Escalate complex or unresolved customer issues to appropriate teams for resolution.

　　Keep accurate records of customer interactions, transactions, comments, and complaints.

　　Collaborate with cross-functional teams to ensure seamless customer experience and issue resolution.

　　Stay updated on company updates, promotions, and policies to provide accurate information to customers.

　　Identify and suggest process improvements to enhance customer satisfaction and operational efficiency.

　　Adhere to established performance metrics, quality standards, and response time goals.

　　Contribute to a positive and collaborative team environment.

　　Provide feedback to supervisors regarding recurring customer issues and potential solutions.

　　Assist with training new customer service representatives when required.

　　Requirements

　　Proven experience in a customer service or support role.

　　Excellent verbal and written communication skills.

　　Strong problem-solving and decision-making abilities.

　　Empathetic and patient approach when dealing with customers.

　　Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

　　Proficiency in using customer service software, CRM systems, and Microsoft Office suite.

　　Attention to detail and accuracy in data entry and record keeping.

　　Flexibility to adapt to changing customer inquiries and company policies.

　　Willingness to work in a team-oriented environment and collaborate with colleagues.

　　Availability to work shifts according to the company's schedule, including evenings and weekends.

　　Strong time management skills and punctuality.

　　Positive attitude and a commitment to delivering exceptional customer service.

　　Willingness to learn and adapt to new products and technologies.

　　Ability to handle difficult customer interactions with professionalism and composure.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .