Customer Service Representative

　　Requisition Id: 369051

　　Business Unit: LTL

　　Location:

　　Whitmore Lake, MI, US, 48189

　　Solutions driven success.

　　XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

　　Pay, benefits and more.

　　Pay starts at $20.35

　　Full health insurance benefits on day one

　　Life and disability insurance

　　Earn up to 13 days PTO over the course of your first year

　　9 paid company holidays

　　401(k) option with company match

　　Education assistance

　　As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

　　What you’ll do on a typical day:

　　Bill shipments pursuant to applicable tariffs and pricing agreements

　　Recognize and resolve documentation errors

　　Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

　　Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

　　Process over, short and damaged freight and related documentation for customer resolution

　　What you need to succeed at XPO:

　　At a minimum, you’ll need:

　　2 years of customer service experience

　　Strong computer, typing and 10-key skills

　　Experience with Microsoft Office

　　Availability to work a variety of shifts, includingdays, evenings, nights and weekends

　　It’d be great if you also have:

　　Transportation experience

　　Excellent verbal and written communication skills

　　This job requires the ability to:

　　Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slipperyBe part of something big.

　　We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

　　All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

　　The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

　　Review XPO's candidate privacy statement here. (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US)