Description:

　　Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.

　　DAILY RESPONSIBILITIES

　　Answering inbound phone calls in a professional and helpful manner.

　　Making outbound phone calls in response to any inquires, questions, or other follow up

　　Confirms account number, part number & descriptions

　　Communication to customer on availability, open orders, and ship dates

　　Confirms pricing & availability

　　Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)

　　Supports administrative duties on sending and receiving supplier purchase orders

　　Ability to multi-task issuing credits and rebills according to policy and procedure

　　Work Environment

　　They are currently working in office. They will have their own cubicle.

　　Business casual work environment.

　　After they are fully trained there may be some flex for random things or bad weather but they do work in office all week.

　　Shift: 8AM to 5PM; Monday - Friday

　　Additional Skills & Qualifications:

　　High school diploma or GED required

　　2+ years of manufacturing customer service experience

　　Experience with a CRM preferred

　　Ability to type 35+ WPM

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.