Top Financial services company is hiring Customer Service Representatives in Escambia County FL!

　　Contract-to-hire

　　This role offers customer service professionals the ability to work for a fortune 100 Financial Services company! This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement. Further, explore this exciting opportunity below…

　　Benefits of this Role:

　　Growth - Currently in a ramp stage with tons of growth opportunities!

　　Opportunity - Work for a Fortune 100 Company in the U.S.

　　Stability - This company has never gone through layoffs!

　　Excellent benefits - Choose from a wide variety of benefits offered

　　Job Overview:

　　Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools

　　Control delinquency on Consumer/Credit Card loan accounts

　　Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members

　　Explain and communicate relinquishing options such as settlements and bankruptcy

　　Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off

　　Perform manager share transfers for amounts up to authorized limits

　　Provide required reporting to supervisors and management (including daily in-house, activity trends and payment tracking)

　　Use on-line tools and contact appropriate parties

　　Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines

　　Perform other duties as assigned

　　Training:

　　Total of 8 weeks of training (Training is paid but Time off is not approved)

　　First 4 Weeks Hybrid: 7am-3:30pm CST/ 8am-4:30pm EST

　　Monday – Friday, first 3 days are on site, then hybrid 1 day a week

　　Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation through system, hands on training and shadowing other counselors

　　Up to 4 weeks after is nesting led by leadership team to develop skills

　　Schedule after training/nesting: Monday-Saturday availability

　　Shift can fall between 7am-8pm CST, 8am-9pm EST, screen for flexibility Saturday is always 8am-4:30pm (based on the candidates preference) Hybrid schedule, 2 days per week on site

　　Work Environment:

　　Will receive equipment to work from home during Hybrid schedule (2 monitors, keyboard, mouse, head set)

　　Open cubical environment

　　High call volume

　　Team oriented environment

　　Qualifications:

　　Working knowledge of Consumer/Credit Card collections systems, policies, procedures, practices and/or actions

　　Effective skill applying innovative approaches to solve technical design issues

　　Effective skill in systems analysis, workflow, or procedural analysis

　　Effective word processing and spreadsheet software skills

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.