Job Description

　　Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal but have several distribution centers across the US. We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite in their Mount-Laurel, NJ office from 8AM-4:30PM. The ideal candidate has a strong desire to deliver incomparable customer support to their customers.

　　Benefits of this position include:

　　Full health benefits, we take care of 60% of your cost

　　Paid time-off

　　Bonus structure based on performance

　　Fun environment with seasonal activities

　　A close knit team

　　Day to day this person will serve customers by providing world class customer service and resolving product and service problems via phone and email.

　　Capture required data and process through appropriate systems.

　　Collaborate with other departments to ensure speedy issue resolutions.

　　Help in the resolution of issues with products or services by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

　　Contribute to the organizational success of the company by ensuring customer satisfaction, and team cooperation.

　　Cooperate with other departments when needed.

　　Skills and Requirements

　　1+ year of relevant work experience

　　Excellent phone etiquette and excellent verbal, written, and interpersonal skills

　　Ability to multi-task, organize, and prioritize work.

　　Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile

　　Data entry experience

　　Solid knowledge of MS Office

　　Ability to meet deadlines with a positive approach

　　Ability to work independently and be a team player - Experience in the bathroom industry null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].